Sipho Dlamini
sipho.dlamini@email.com071 234 5678Durban, KwaZulu-Natal
Summary
Reliable retail team leader with 5 years' experience supervising frontline staff, managing stock, and resolving customer complaints calmly under pressure. Consistently ranked in the top 3 stores for customer satisfaction scores.
Experience
Team Leader · Metro Retail Group
Mar 2021 — Present
Durban
Supervise a team of 14 sales assistants across 2 daily shifts, handling scheduling and performance check-ins. Reduced stock discrepancies by 22% by introducing a weekly cycle-count routine. Resolved an average of 30+ customer queries per week, maintaining a 4.7/5 satisfaction rating. Trained 9 new starters on POS systems and store procedures during onboarding.
Sales Assistant · Metro Retail Group
Jun 2018 — Feb 2021
Durban
Consistently exceeded monthly sales targets by 10-15% through proactive upselling. Maintained shop floor merchandising standards in line with brand guidelines. Handled cash-up and till reconciliation with zero discrepancies over 3 years.
Education
Durban High School · National Senior Certificate
2013 — 2017
Skills
Team supervision · Stock control · POS systems · Customer service · Conflict resolution · Scheduling · Cash handling · Onboarding & training
Languages
English · Zulu
Certifications
First Aid Level 1 (Red Cross)
Awards & Honors
Employee of the Year 2023, Metro Retail Group