Service Centre Agent Pinelands

The Support Service Centre Agent is responsible for providing high-quality technical and customer support to Metacom's clients and internal teams. This role focuses on investigating offline routers, WAN outages, and last-mile connectivity failures (Fibre, LTE, Wireless). With prior ISP experience and understanding the urgency and structure of a fast-paced network operations environment. The agent serves as the first point of contact for client queries, delivering prompt resolutions and exceptio…