Online Sales Representative

Introduction Our clienet in manufacturing industry, requires an Online Sales Representative to process orders received through online platforms, respond to customer enquiries, build customer relationships, and achieve sales targets through digital communication channels such as email, website enquiries, social media, WhatsApp, and online marketplaces. Duties & Responsibilities Sales & Customer Service • Respond promptly to customer enquiries via email, WhatsApp, website chat, social media, and online marketplaces. • Provide accurate product information, quotations, pricing, and availability. • Convert enquiries into confirmed sales orders. • Follow up on leads and abandoned quotations to secure business. • Build and maintain strong customer relationships to encourage repeat business. Order Processing • Capture and process customer orders accurately on the company system. • Ensure and is responsible for accurate payment details with Accounts. • Confirm payment, delivery details, and order status with customer. • Coordinate with warehouse, dispatch, and logistics teams to ensure timely deliveries. • Monitor outstanding orders and update customers on progress. • Responsible for Internal Branch Transfers. Digital Sales Activities • Promote products through approved channels. • Assist with updating product listings, promotions, and online catalogues. • Identify opportunities to upsell and cross-sell related products. • Maintain customer records and sales activities on Acumatica /CRM or sales systems. Administration & Reporting • Prepare daily and weekly sales activity reports. • Track enquiries, quotations, conversions, and sales performance. • Maintain accurate records of customer interactions and transactions. • Report customer complaints, trends, and market feedback to management. Key Performance Indicators (KPIs) • Number of enquiries responded to. • Quotation turnaround time. • Conversion rate from enquiry to sale. • Monthly sales revenue achieved. • Customer satisfaction rating. • Repeat customer orders. • Response to customer enquiries. Sales & Customer Service • Respond promptly to customer enquiries via email, WhatsApp, website chat, social media, and online marketplaces. • Provide accurate product information, quotations, pricing, and availability. • Convert enquiries into confirmed sales orders. • Follow up on leads and abandoned quotations to secure business. • Build and maintain strong customer relationships to encourage repeat business. Order Processing • Capture and process customer orders accurately on the company system. • Ensure and is responsible for accurate payment details with Accounts. • Confirm payment, delivery details, and order status with customer. • Coordinate with warehouse, dispatch, and logistics teams to ensure timely deliveries. • Monitor outstanding orders and update customers on progress. • Responsible for Internal Branch Transfers. Digital Sales Activities • Promote products through approved channels. • Assist with updating product listings, promotions, and online catalogues. • Identify opportunities to upsell and cross-sell related products. • Maintain customer records and sales activities on Acumatica /CRM or sales systems. Administration & Reporting • Prepare daily and weekly sales activity reports. • Track enquiries, quotations, conversions, and sales performance. • Maintain accurate records of customer interactions and transactions. • Report customer complaints, trends, and market feedback to management. Key Performance Indicators (KPIs) • Number of enquiries responded to. • Quotation turnaround time. • Conversion rate from enquiry to sale. • Monthly sales revenue achieved. • Customer satisfaction rating. • Repeat customer orders. • Response to customer enquiries. Desired Experience & Qualification Minimum Requirements Qualifications • Grade 12 / Matric. • Sales, Marketing, Business Administration, or E-Commerce qualification (advantageous). Experience • 2–3 years’ experience in sales, customer service, telesales, or online sales. • Experience working with Acumatica systems, online ordering platforms, or e-commerce environments is advantageous. Technical Skills • MS Office (Word, Excel, Outlook). • Email and online communication tools. • ERP or sales management systems. (an added Advantage) • Social media and online marketplace knowledge (advantageous). Competencies • Excellent written and verbal communication. • Strong customer service orientation. • Sales and negotiation skills. • Attention to detail and accuracy. • Ability to work under pressure and meet targets. • Problem-solving ability. • Time management and organisational skills. • Self-motivated and results driven.